We are currently hiring an Insurance Support Executive to support a New Zealand-based insurance firm. This is a back-office operations role assisting with policy documentation, quoting, and system processing, with no client-facing responsibilities. Due to cybersecurity requirements, this position is office-based, and the selected candidate will be required to work from our secured workspace in Kuala Lumpur. 

Key Responsibilities 

•  Prepare and submit insurance quotes via insurer portals 

•  Calculate renewal and endorsement figures using set formulas and templates 

•  Process new business entries, renewals, and policy endorsements on the client's system (Broker) 

•  Handle confidential information securely and in accordance with company protocols 

• Submit completed work for review according to daily targets and instructions

What You Will NOT Do 

• No phone or email interaction with end customers 

• No sales, marketing, or cold calling 

• No late-night or shift work 

Cybersecurity Compliance 

To comply with the client’s strict data security and privacy policies, the successful candidate must: 

• Work from a company-approved office environment 

• Use company-managed computers with endpoint protection 

• Follow all cybersecurity training and compliance protocols 

• Sign a Non-Disclosure Agreement (NDA) before starting work 

• Strictly avoid copying, transferring, or saving data on personal devices 

 Working Hours 

• Office-based, Monday to Friday, following Malaysian working hours (9 AM – 6 PM) 

• Tasks are assigned based on the New Zealand business day and completed overnight (MYT) for next-day delivery 

• No weekend work or client-facing interactions What We Offer 

• Fixed monthly salary • EPF, SOCSO, and EIS contributions 

• On-the-job training and structured onboarding 

• Secure and modern office environment 

• Opportunity to grow into more senior operations or compliance roles 

• Exposure to international insurance operations 

Job Requirements

Requirements

• Diploma or Degree in Business Administration, Insurance, Accounting, or any related field

• High attention to detail and accuracy in data entry

• Comfortable working with structured templates and documentation

• Fluent written English

• Willing to work from the Kuala Lumpur office

• Experience in insurance or financial services is an advantage, but not required

• Able to handle sensitive data and comply with strict privacy and IT protocols